of the banking sector has created an era of fierce competition, as a result of which service management and quality performance is expected to assume an increasing important role in these industries. A paper published in Total Quality Management Journal examines six case studies and concludes with key factors that led to successful TQM implementation in the Turkish banking sector. But TQM is a step in the right direction.
(PDF) The implementation of total quality management (TQM) for the (PDF) Total Quality Management A Recommended Strategy For The Impact of Total Quality Management and Service Quality in the Impact of total quality management and service Total Quality Management in the Australian Banking Industry
Many studies have proved that the performance of banks is significantly and positively linked with the service quality. Researchers like Ahmed 17, Neyer 18, Sureshchandar. Aims and scope This study aims to present an overview of TQM in the banking sector together with the role of service quality in it so as to achieve organizational excellence. Bank customers wants variety of functions at one site and with ease like financial transactions, paying bills electronically and automatically, viewing their balance, monthly bank statements, purchasing shares and insurance, home loans with minimum rate of interest, purchasing cars and lands. Overall, the need for technology to support superior service quality is viewed as very important factor for managing total quality in the banking sector. Management commitment and managers understanding of TQM principles and methods single or double quotation marks in essay was also found to be critical.
Keywords: Total Quality Management (TQM Services; Banking Sector; Jordan.
Implementation of quality improvements schemes, study.
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